FAQ

Is Trendlet a secure site?

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy for additional information.

What is your Privacy Policy?

Trendlet’s Privacy Policy can be found at https://trendlet.store/privacy-policy/

How do I return my order?

All return claims must be emailed to [email protected]

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Please consider the information below for the listed possible reasons for returns:

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our production facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our production facility and you will be liable for the cost of a reshipment to yourself.

We do not refund orders for buyer’s remorse and size exchanges are not available. A new order, at your expense, would need to be placed for an updated size.

How do I cancel or change my order?

As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the previous question and response on how to return an order.

I did not receive all the goods I ordered or received the wrong goods.

Contact [email protected] if there are any issues with your order.

Are your goods first quality?

All products we carry and sell are “first quality” and free of major defects.

How long will it take me to get my order?

Estimated delivery dates are provided at check out and are not guaranteed. When available you will be provided tracking information.

How can I check the status of my order?

Click on the link to My Account in the main menu above, left of Cart.

How can I pay for my order?

Trendlet currently accepts all major credit cards.

Can you ship internationally or process international credit cards?

Yes, we offer international shipping and we accept international credit cards. If you are having difficulty checking out, contact [email protected] for assistance.

Do you accept back orders?

We do not accept back orders.

Is there a minimum order size?

We do not have a minimum order size.

We are a school or government organization, do you accept purchase orders?

Please contact [email protected] for additional information.

Who do I contact if I need other help?

Our friendly customer service team can be contacted by emailing [email protected] and you can expect a response within 48 hours.

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